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The Meeting Services Support Specialist (Thai Speaker) is responsible for supporting the end-to-end meeting process preparation for congress meetings and sponsorships. This role plays a crucial part in ensuring compliance and operational execution while collaborating with various stakeholders in a fast-paced environment.
The P2P Senior Specialist - Japanese Speaker is responsible for ensuring the accuracy and compliance of ERP entries within the organization. This role plays a critical part in maintaining financial integrity and supporting the overall efficiency of the accounts payable process.
The Demand Planner is responsible for managing demand for APAC regional product categories and the Indian Subcontinent. This role involves developing aligned demand plans and ensuring integration with supply chain processes while leading a diverse team in a dynamic environment.
The Analyst, Customer Technical Training is responsible for supporting the coordination and execution of external training events for partners and customers. This role plays a crucial part in ensuring effective delivery of training solutions to enhance knowledge and skills within the organization.
The Global Infrastructure Services Intern is responsible for optimizing and improving business processes through IT infrastructure automation. This role involves supporting the management and automation of compute, storage, and network systems to ensure stability and service agility across global operations.
The Partner Support - Korean Speaking is responsible for providing dedicated assistance to external partners. This role involves acting as a liaison between partners and internal teams to ensure smooth operations and successful partnership outcomes while maintaining strong partner relationships.
The HUB/Sasa Customer Settlement Specialist is responsible for facilitating payments from service agreement customers and distributing funds to WPS offices across the network. This role involves maintaining continuous communication with local offices and global agents while ensuring accurate financial transactions.
The Internship SPONSORED TRAINEESHIP PROGRAM is responsible for providing Malaysian Chinese graduates with hands-on experience in a dynamic business environment. Participants will engage in real business activities while receiving professional training to enhance their communication and leadership skills.
The O2C Specialist - Billing is responsible for managing and controlling master data related to billing processes. This role plays a crucial part in ensuring accurate invoicing and effective communication with finance teams and clients.
The Digital Content Reviewer - Mandarin with Cantonese Dialect Support (Trust & Safety) is responsible for ensuring the quality and safety of online content. This role involves analyzing user-generated content and addressing reported issues to maintain a secure online environment.
The Digital Data Reviewer (Vietnamese Speaker) is responsible for analyzing and reviewing user-generated content to enhance the quality and safety of online platforms. This role involves working in a dynamic environment where attention to detail and adherence to client guidelines are crucial.
The Quality Senior Principal Engineer is responsible for addressing product quality issues that impact customers in the APJ region. This role involves collaboration with sales and technical support teams to ensure high standards of product quality and customer satisfaction.
By SuperJobs Career Team · Updated July 2026
Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.
Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.
GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.
Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.
Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.
Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.
Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.
Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.
Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.
Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.
Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.
Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.
Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.
Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.
Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.
Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.