Global Business Services Jobs in Malaysia

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Showing 158 jobs matching your filters (Page 5 of 14)

Meeting Services Support - Specialist (Thai Speaker)

Merck Sharp & Dohme
Full-Time

The Meeting Services Support Specialist (Thai Speaker) is responsible for supporting the end-to-end meeting process preparation for congress meetings and sponsorships. This role plays a crucial part in ensuring compliance and operational execution while collaborating with various stakeholders in a fast-paced environment.

Selangor
Undisclosed

P2P Senior Specialist - Japanese Speaker

Tmf Regional Delivery Centre Sdn. Bhd.
Full-Time

The P2P Senior Specialist - Japanese Speaker is responsible for ensuring the accuracy and compliance of ERP entries within the organization. This role plays a critical part in maintaining financial integrity and supporting the overall efficiency of the accounts payable process.

Kuala Lumpur
Undisclosed

Demand Planner

Huntsman Global Business Services Sdn. Bhd.
Full-Time

The Demand Planner is responsible for managing demand for APAC regional product categories and the Indian Subcontinent. This role involves developing aligned demand plans and ensuring integration with supply chain processes while leading a diverse team in a dynamic environment.

Kuala Lumpur
Undisclosed

Analyst, Customer Technical Training (Fresh Graduate - 2026 Intake)

Dell Global Business Center Sdn. Bhd.
Full-Time

The Analyst, Customer Technical Training is responsible for supporting the coordination and execution of external training events for partners and customers. This role plays a crucial part in ensuring effective delivery of training solutions to enhance knowledge and skills within the organization.

Kuala Lumpur
Undisclosed

Global Infrastructure Services Intern, IT Automation

Seagate Global Business Services (Malaysia) Sdn. Bhd.
Internship

The Global Infrastructure Services Intern is responsible for optimizing and improving business processes through IT infrastructure automation. This role involves supporting the management and automation of compute, storage, and network systems to ensure stability and service agility across global operations.

Penang
Undisclosed

Partner Support - Korean Speaking

Accenture Malaysia
Full-Time

The Partner Support - Korean Speaking is responsible for providing dedicated assistance to external partners. This role involves acting as a liaison between partners and internal teams to ensure smooth operations and successful partnership outcomes while maintaining strong partner relationships.

Kuala Lumpur
Undisclosed

HUB/Sasa Customer Settlement Specialist

Wss Global Business Services Sdn. Bhd.
Full-Time

The HUB/Sasa Customer Settlement Specialist is responsible for facilitating payments from service agreement customers and distributing funds to WPS offices across the network. This role involves maintaining continuous communication with local offices and global agents while ensuring accurate financial transactions.

Kuala Lumpur
Undisclosed

Internship SPONSORED TRAINEESHIP PROGRAM

DaodeSearch
Internship

The Internship SPONSORED TRAINEESHIP PROGRAM is responsible for providing Malaysian Chinese graduates with hands-on experience in a dynamic business environment. Participants will engage in real business activities while receiving professional training to enhance their communication and leadership skills.

Remote
Undisclosed

O2C Specialist- Billing

Tmf Regional Delivery Centre Sdn. Bhd.
Full-Time

The O2C Specialist - Billing is responsible for managing and controlling master data related to billing processes. This role plays a crucial part in ensuring accurate invoicing and effective communication with finance teams and clients.

Kuala Lumpur
Undisclosed

Digital Content Reviewer - Mandarin with Cantonese Dialect Support (Trust & Safety)

Accenture Malaysia
Full-Time

The Digital Content Reviewer - Mandarin with Cantonese Dialect Support (Trust & Safety) is responsible for ensuring the quality and safety of online content. This role involves analyzing user-generated content and addressing reported issues to maintain a secure online environment.

Kuala Lumpur
Undisclosed

Digital Data Reviewer (Vietnamese Speaker)

Accenture Malaysia
Full-Time

The Digital Data Reviewer (Vietnamese Speaker) is responsible for analyzing and reviewing user-generated content to enhance the quality and safety of online platforms. This role involves working in a dynamic environment where attention to detail and adherence to client guidelines are crucial.

Kuala Lumpur
Undisclosed

Quality Senior Principal Engineer

Dell Global Business Center Sdn. Bhd.
Full-Time

The Quality Senior Principal Engineer is responsible for addressing product quality issues that impact customers in the APJ region. This role involves collaboration with sales and technical support teams to ensure high standards of product quality and customer satisfaction.

Kuala Lumpur
Undisclosed

By SuperJobs Career Team · Updated July 2026

About Global Business Services Jobs in Malaysia

Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.

Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.

GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.

Salary & Hiring Trends in Global Business Services

Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.

Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.

Top Global Business Services Roles in Malaysia

Accounts Payable / Receivable Executive

Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.

HR Shared Services Executive

Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.

IT Helpdesk / Service Desk Analyst

Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.

Process Improvement / RPA Analyst

Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.

Procurement Operations Executive

Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.

GBS Manager / Service Delivery Manager

Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.

How to Land a Global Business Services Job in Malaysia

  1. 1

    Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.

  2. 2

    Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.

  3. 3

    Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.

  4. 4

    Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.

  5. 5

    Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.

Related Job Searches

Frequently Asked Questions

What types of Global Business Services jobs are available in Malaysia?
GBS jobs in Malaysia include accounts payable/receivable executive, general ledger accountant, HR shared services executive, payroll executive, IT service desk analyst, L2/L3 IT support engineer, procurement operations executive, contract management analyst, data analyst, reporting analyst, RPA developer, process improvement analyst, quality assurance analyst, service delivery manager, and GBS director. Roles are available in finance, HR, IT, procurement, customer service, and analytics service lines at multinational shared service centres and BPO companies.
What is the salary range for GBS jobs in Malaysia?
Entry-level GBS analysts earn RM 2,500–3,800/month. English-only mid-level GBS roles (team lead, senior analyst) earn RM 4,000–7,000/month. Language-premium roles (Japanese, Korean, German) at the same level earn RM 5,500–10,000/month. GBS managers and service delivery managers earn RM 7,000–14,000/month. GBS directors and transformation leads earn RM 15,000–30,000/month. RPA and automation specialists command a 20–30% premium over traditional GBS analysts at equivalent seniority.
What qualifications are needed for GBS jobs in Malaysia?
Most GBS roles require a diploma or degree in accounting, business, information technology, or a related discipline. Finance shared service roles benefit from ACCA, CPA, or equivalent qualifications for senior tracks. IT service desk roles require IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications). RPA roles require hands-on certification in UiPath (Associate/Advanced Developer), Blue Prism, or Automation Anywhere. Language proficiency testing (JLPT N2 for Japanese roles, TOPIK Level 4+ for Korean roles) is often a formal requirement.
Which companies hire the most GBS professionals in Malaysia?
The largest GBS employers in Malaysia include Shell Business Operations (Kuala Lumpur), HP Inc. (Cyberjaya), Dell Technologies, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations (Kuala Lumpur), Standard Chartered GBS, Maxis Business Services, Aon Shared Services, and AstraZeneca Business Services. MDEC (Malaysia Digital Economy Corporation) actively promotes GBS investment, and its Cybercorridor programme has attracted hundreds of international GBS centres to Cyberjaya and the greater Klang Valley.
How do I apply for GBS jobs on SuperJobs?
Search "shared services jobs Malaysia", "BPO jobs Cyberjaya", "accounts payable Petaling Jaya", or "HR shared services KL" on SuperJobs. Filter by industry or location. Highlight your language skills at the top of your CV — it is the single most differentiating factor for GBS applications. Most GBS companies run structured assessment processes including online aptitude tests and language assessments before interviews, so be prepared for these within days of applying.