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The Associate Manager in HR Services is responsible for leading HR service delivery operations across multiple countries in Southeast Asia and Australia/New Zealand. The role involves managing complex HR operations within a regional or global BPO framework to ensure compliance with local regulations, client expectations, and global standards.
This position is for an HR Intern focusing on Talent Acquisition. The role provides an opportunity to learn about the hiring process, assist in candidate sourcing, and contribute to recruitment strategies while working with a team.
This role is for a Human Resources Officer who assists with hiring, employee relations, and administrative tasks related to personnel. The position involves supporting staff and managing HR functions within an organization.
This internship role at Deloitte's Penang office focuses on personal learning and development while supporting team and business priorities. The position requires accountability for personal performance and the development of communication and relationship-building skills. It also involves understanding Deloitte's business success factors, demonstrating integrity, and gaining knowledge about the company.
This role is for a Human Resources Executive responsible for managing recruitment, employee performance, and HR documentation. The position includes overseeing onboarding, training coordination, compliance with policies, and payroll processing.
This role is for an Admin Assistant based in Butterworth. The position involves managing expenses, supporting team members, organizing events, and handling various administrative duties to ensure smooth office operations.
This internship position is for a Human Resource Intern who will assist with HR tasks and employee events. The role provides hands-on HR experience and is suitable for individuals seeking to start their career in HR within a supportive team environment.
The Human Resources Executive/Coordinator at Sheraton Johor Bahru supports management and employees by assisting in resolving HR issues and monitoring recruitment processes. This role also involves maintaining employee records and responding to inquiries related to HR programs and policies.
The Human Resources Assistant at Renaissance Johor Bahru provides administrative support to the HR team, including handling phone calls, maintaining filing systems, and processing employment-related documents. The role involves assisting with employee communication, paycheck coordination, and ensuring compliance with HR policies.
The Senior Customer Service Representative position is based in Highland Heights, OH. The role involves providing advanced customer support and contributing to client satisfaction as part of a team environment.
The Admin Manager is responsible for overseeing and managing all administrative functions of the company. The role involves leading the administrative team and ensuring smooth day-to-day operations within the office.
The HR Services Operations (Employee Services) Associate / Analyst acts as the main contact for employee inquiries and supports workers with HR policies, programs, and systems. This role focuses on providing service related to onboarding, leave management, tool access, and resolving HR-related issues while ensuring compliance with labor laws.
By SuperJobs Career Team · Updated May 2026
Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.
Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.
GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.
Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.
Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.
Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.
Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.
Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.
Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.
Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.
Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.
Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.
Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.
Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.
Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.
Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.