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The Front Office Supervisor is responsible for overseeing the Front Office team and ensuring exceptional guest experiences. This role plays a critical part in managing daily operations, staff performance, and guest interactions in a busy hospitality environment.
The Guest Experience Expert (Front Office Agent) is responsible for delivering a memorable and unique experience to guests throughout their stay. This role plays a crucial part in ensuring guest satisfaction and maintaining the hotel's reputation for exceptional service.
The Loyalty Manager is responsible for recognition and engagement of the most valuable Elite members. This role plays a crucial part in enhancing member experiences and ensuring the effective delivery of the Elite benefits program.
The Assistant Front Office Manager is responsible for assisting the Front Office Manager in overseeing front office functions and supervising staff. This role plays a crucial part in ensuring efficient guest services and maximizing the department's financial performance.
The Spa Manager is responsible for overseeing the daily operations of the luxury spa at Luxis Private Club. This role involves managing spa services and developing profitable packages to ensure an exceptional guest experience that aligns with the club's premium standards.
The PA to CEO is responsible for providing high-level administrative support to the CEO of a dynamic nightlife business. This role operates in a high-energy environment with irregular hours and travel demands, ensuring the CEO's schedule and activities run smoothly.
The Sales Manager - MICE is responsible for developing and implementing sales strategies to maximize contributions from key MICE, PCO, and Corporate accounts. This role plays a crucial part in achieving overall targets in the MICE segments for all Malaysia Hotels while ensuring Hilton's standards are maintained.
The Hostess is responsible for greeting guests and seating them appropriately. This role plays a crucial part in creating a welcoming atmosphere and ensuring a smooth dining experience for all patrons.
The Hotel Cleanliness Expert (Uniform / Seamstress) is responsible for maintaining the appearance and cleanliness of the entire hotel. This role is crucial in creating a memorable and unique guest experience through diligent housekeeping practices.
The Front Office Agent is responsible for managing guest check-ins and check-outs, room assignments, and related requests. This role plays a crucial part in ensuring a seamless guest experience while adhering to the company's hospitality standards.
The Loyalty Manager is responsible for leading the recognition and engagement of Elite members to ensure a high-quality stay experience. This role involves managing the member journey and overseeing Loyalty Operations to promote guest retention and satisfaction.
The Assistant Sales Manager is responsible for providing comprehensive account management support to assigned property accounts. This role plays a crucial part in developing and executing strategic plans to grow market share and enhance revenue for the hotel.
By SuperJobs Career Team · Updated July 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.