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The Tour Operations Executive is responsible for organizing and managing customized tours tailored to meet the specific needs of our B2B clients. This role involves coordinating various travel arrangements and ensuring a seamless travel experience for clients.
The Duty Manager is responsible for overseeing daily operations and ensuring a high level of customer service. This role involves managing staff, addressing inquiries, and maintaining safety and security standards in a dynamic environment.
The Assistant Manager - Front Office is responsible for assisting the Front Office Manager in overseeing daily operations and ensuring guest satisfaction. This role plays a crucial part in maintaining high hospitality standards and supporting the financial performance of the front office department.
The Assistant Guest Service Manager is responsible for overseeing guest check-in processes and ensuring a premium guest experience. This role involves managing staff training, addressing guest needs, and maintaining safety and quality protocols.
The Assistant Chief Concierge is responsible for supporting all aspects of Concierge functions according to hotel standards. This role plays a crucial part in ensuring a unique and personal stay for guests by maintaining a concierge service philosophy and effectively communicating guest needs.
The Guest Experience Expert (Club Lounge-F&B) is responsible for creating a memorable and unique experience for guests throughout their stay. This role plays a crucial part in delivering exceptional service and ensuring smooth operational processes in the Club Lounge environment.
As a Barista at ZUS COFFEE, you will deliver exceptional customer experiences while crafting high-quality beverages. This role is perfect for coffee enthusiasts looking to grow in a vibrant environment.
The Hotel Manager is responsible for overseeing the strategic operations of the Fairfield by Marriott Kota Kinabalu. This role involves leading various departments to ensure exceptional guest experiences and financial performance.
The Assistant Guest Services Manager is responsible for overseeing all property operations to ensure the highest levels of hospitality and service are provided. This role plays a crucial part in managing guest experiences and supporting front desk operations during peak times.
The Food and Beverage Supervisor is responsible for ensuring that staff work cohesively as a team to deliver optimal service and meet guest needs. This role plays a crucial part in maintaining high standards of service quality and organizational efficiency within the hospitality environment.
The Assistant Credit Manager is responsible for managing the daily operations of accounts receivable. This role plays a crucial part in ensuring accurate invoicing and timely credit decisions, impacting the financial health of the organization.
The Hotel Cleanliness Expert (Public Area) is responsible for maintaining the appearance and cleanliness of the hotel, focusing on public areas. This role significantly impacts the guest experience by ensuring a safe and welcoming environment through diligent housekeeping practices.
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By SuperJobs Career Team · Updated September 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.