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The Chief Concierge at Sheraton Kota Kinabalu is responsible for overseeing all concierge functions in line with hotel standards. This role involves supporting guest services, coordinating daily operations, and establishing relationships with local businesses to enhance the guest experience.
The Knowledge Management Executive will organize and improve the Knowledge Base to enhance user experience and operational excellence. This role requires collaboration with various teams and a focus on creating clear, structured documentation.
The Engineering Supervisor at Sheraton Hotels is responsible for coordinating maintenance efforts and managing room maintenance statuses. The role involves ensuring safety compliance, maintaining purchase order logs, and supporting guest service standards while communicating professionally with other departments.
The Executive - Fun & Activities role focuses on enhancing guest experiences through well-coordinated recreational activities. The executive will engage with guests, manage logistics, and support staff to ensure successful event execution.
The Concierge at Sheraton is responsible for handling guest requests for services such as transportation, reservations, and dry cleaning. The role involves coordinating with other departments, providing information about the property and local amenities, and ensuring guest satisfaction and service standards.
Responsible for the overall technology infrastructure and information resource management at the property level. This management role ensures all IT systems are functional, secure, and aligned with Marriott's global standards and business goals.
The Senior Executive - Guest Xperience Centre will lead operations at the Guest Xperience Centre, ensuring exceptional service delivery and guest satisfaction. This role involves overseeing daily operations, mentoring team members, and maintaining high service standards.
This role involves assisting guests to feel welcome and engaged at Marriott. The position emphasizes building relationships, promoting enjoyable experiences, and supporting a diverse team.
The Reservations Supervisor manages room bookings and guest needs while overseeing reservation accuracy and group market codes. The role includes training and supervising staff, ensuring policy compliance, and maintaining positive guest and team relationships.
This internship role at TRAVELOG involves assisting in travel preparation and supporting the sales team within a fast-growing travel agency specializing in curated journeys. The position offers exposure to operational tasks and teamwork in a dynamic travel environment.
The Front Office Duty Manager at Sheraton Johor Bahru is responsible for overseeing all property operations as the Manager on Duty to ensure high levels of hospitality and service. This role involves managing guest inquiries, resolving guest or property-related situations, and handling service issue tracking.
The Guest Services Manager is responsible for overseeing all property operations to ensure high levels of hospitality and service at a hotel. This role includes managing guest interactions, supervising employees, and maintaining relationships with other departments to support smooth property operations and guest satisfaction.
By SuperJobs Career Team · Updated May 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.