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The Front Office Duty Manager is responsible for overseeing all property operations to ensure the highest levels of hospitality and service. This role plays a critical part in managing guest relations and resolving property-related situations, contributing to the overall guest experience at Sheraton Johor Bahru.
The Reservation Sales Agent is responsible for processing reservation requests and providing excellent guest service. This role plays a crucial part in maximizing revenue and ensuring guest satisfaction in a fast-paced hospitality environment.
The Guest Services Manager is responsible for overseeing all property operations to ensure the highest levels of hospitality and service. This role significantly impacts guest satisfaction and operational efficiency within the property.
The Housekeeping Supervisor is responsible for overseeing the housekeeping operations to ensure cleanliness and orderliness in guest rooms and public areas. This role requires strong leadership and communication skills to effectively manage a team and maintain high standards of service.
The Loss Prevention Officer is responsible for ensuring the safety and security of guests and property. This role involves active monitoring and response to various security situations within the hotel environment.
The Food & Beverage Service Supervisor is responsible for ensuring that staff work together as a team to provide optimum service and meet guest needs. This role plays a crucial part in maintaining high standards of service and safety in a dynamic hospitality environment.
The Accounts Associate - Room Income Audit is responsible for performing daily income audit functions related to hotel room revenues. This role plays a crucial part in ensuring accurate financial reporting and compliance within the hospitality environment.
The Guest Experience Expert is responsible for creating memorable and unique experiences for guests throughout their stay. This role involves delivering a wide range of services and guiding guests with local highlights in a dynamic hospitality environment.
The Duty Manager (Front Office) is responsible for ensuring the smooth operation of the hotel and maintaining guest safety and satisfaction. This role involves overseeing front office activities and ensuring high standards of service delivery in a dynamic hospitality environment.
The Loss Prevention Supervisor is responsible for ensuring the safety and security of the property and its guests. This role involves active monitoring, incident reporting, and collaboration with team members to maintain a secure environment.
The Reservations Executive is responsible for managing guest reservations and ensuring a seamless experience for all guests. This role requires effective communication and coordination with various teams to maintain high service standards and guest satisfaction.
The Receiving Clerk is responsible for verifying financial documents and ensuring the mathematical accuracy of entries. This role plays a crucial part in maintaining the integrity of financial records and supporting the finance team's objectives in a dynamic hospitality environment.
By SuperJobs Career Team · Updated July 2026
Hospitality is a major pillar of Malaysia's economy, encompassing hotels, resorts, food and beverage outlets, tourism services, event management, and travel agencies. Malaysia's Tourism 2.0 strategy and its sustained popularity as a destination for both ASEAN and international visitors sustains year-round employment across all tiers of the hospitality sector.
The hotel sector is led by international brands — Marriott, Hilton, Hyatt, Shangri-La, Four Seasons, and IHG — operating flagship properties in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the Cameron Highlands. Local homegrown hotel groups (Berjaya Hotels, Sunway Hotels, Genting Hotels) also employ thousands of hospitality professionals across the country.
Malaysia's F&B industry — from fine dining to the iconic street food and kopitiam culture — represents one of the most dynamic employer segments. The growth of culinary tourism, food delivery platforms, and international restaurant franchises has created new career pathways from kitchen operations to restaurant management and F&B technology.
Entry-level hospitality roles (front desk associate, F&B server, housekeeper) earn RM 1,800 – RM 2,500/month. Supervisors and team leaders earn RM 2,500 – RM 3,800/month. Department managers (front office, F&B, housekeeping, events) earn RM 4,000 – RM 7,000/month. Hotel general managers at 4–5 star properties earn RM 12,000 – RM 35,000/month.
Five-star international hotel brands consistently pay 20–35% above local hotel chains for equivalent roles, and they offer structured development programmes that fast-track hospitality careers. Post-pandemic, hospitality hiring has rebounded strongly — particularly for experienced F&B managers, revenue managers, and event coordinators. Service charge and tips supplement base salaries meaningfully in customer-facing roles at premium establishments.
Manages check-in, check-out, concierge services, and guest experience at hotels across Malaysia's major tourism destinations.
Oversees restaurant, bar, and banquet operations — from menu development to service standards, staffing, and cost control.
Leads kitchen operations, menu creation, and food preparation in hotels, standalone restaurants, and resort F&B outlets.
Plans and executes weddings, corporate events, and MICE (meetings, incentives, conferences, exhibitions) at hotel venues.
Manages room pricing, occupancy strategy, and distribution channel optimisation to maximise hotel RevPAR.
Designs and manages tour packages, liaising with transport, accommodation, and attraction partners for inbound and outbound tourism.
Search SuperJobs for hospitality roles by hotel brand, location (KL, Penang, Langkawi, Kota Kinabalu), or function (front office, F&B, housekeeping, events).
Highlight any hospitality-specific training or certifications: diploma in hotel management, food handler certification (OKU FHS), and alcohol service training for F&B roles.
Demonstrate language skills prominently — hospitality employers value bilingual or multilingual candidates who can serve diverse international guests.
Apply through SuperJobs with a professional photo and a focused CV that highlights your service orientation, any relevant international hospitality experience, and awards received.
Prepare for hospitality interviews with examples of how you have exceeded guest expectations, resolved complaints professionally, and contributed to team service standards.