Global Business Services Jobs in Malaysia

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Showing 235 jobs matching your filters

Business Development Executive

MySense Marketing
Full-Time

The Business Development Executive is responsible for engaging potential clients, understanding their needs, and managing the sales process to secure deals. The role includes maintaining sales documentation and providing client service to support business growth.

Selangor
MYR 3800 - 5000

Internship Human Resources Officer/Human Resources Manager

Sifu Tech
Internship

This HR Internship involves assisting with employee recruitment, record updating, and supporting training sessions. The role also includes administrative duties and contributing to HR programs and compliance. It is suited for students interested in human resources and staff management.

Terengganu
MYR 350

Internship Human Resources (HR) Intern

Jabil Circuit Sdn Bhd
Internship

The HR Internship role involves assisting with training needs assessment, organizing company events, supporting campus hiring activities, and compiling employee performance reports. The position requires adaptability and the ability to handle various tasks in a dynamic work environment.

Penang
Undisclosed

Internship Recruiter Intern

Hiredly
Internship

This role offers an opportunity to start a career as a Recruiter Intern at HIREDLY, where you will learn to find and screen candidates to facilitate the hiring process. The position provides valuable experience in a dynamic environment.

Kuala Lumpur
MYR 900

Order to Cash Operations Analyst - Korean Speaker

Accenture Malaysia
Full-Time

The Order to Cash Operations Analyst is responsible for managing customer account creation and amendments, handling accounts receivable billings and invoicing, and ensuring invoice accuracy. The role requires strong Korean language communication skills and involves reporting, tracking metrics, investigating discrepancies, and providing expertise in billing and customer invoicing processes.

Kuala Lumpur
Undisclosed

HR Services Operations (Employee Services & Workforce Administration) Associate / Analyst (Cantonese Speaking)

Accenture Malaysia
Full-Time

The role focuses on serving as the central contact point for employee inquiries across the Hire to Retire lifecycle within HR Services Operations. It involves delivering responsive service related to HR policies, programs, and systems in a client-facing BPO setting, supporting activities such as onboarding, leave management, and issue resolution using various communication channels.

Kuala Lumpur
Undisclosed

Associate Business Support Specialist (Korean Bilingual) - Open for Fresh Graduates

Merck Sharp & Dohme
Full-Time

The Associate Business Support Specialist (Korean Bilingual) role supports Source to Settle processes including vendor data setup, supplier onboarding, purchasing, invoicing, and settlements. This position handles customer queries related to these areas primarily via phone within a global team operating under a Follow the Sun Model.

Selangor
Undisclosed

Service Representative I - Las Vegas

Black & Decker Asia Pacific (Malaysia) Sdn. Bhd.
Full-Time

The Service Representative I role at Stanley Black & Decker in Las Vegas involves working within a collaborative and innovative global team to support major brands. The position focuses on contributing to customer service efforts and collaborating with team members to provide effective solutions.

Kuala Lumpur
Undisclosed

Intern

Dksh Corporate Shared Services Center Sdn. Bhd.
Internship

The HR Intern role involves assisting with hiring, onboarding new employees, and maintaining employee engagement. It provides practical experience in human resources and insight into business operations.

Kuala Lumpur
Undisclosed

HR Business Partner Intern

Schneider Electric
Internship

The HR Business Partner Intern at Schneider Electric supports workplace culture and employee engagement initiatives while developing practical HR skills. This role contributes to sustainability efforts within a global organization.

Selangor
Undisclosed

Senior Talent Acquisition Executive

Ninja Van
Full-Time

The Senior Talent Acquisition Executive will lead recruitment strategies and manage the hiring process for operations in Malaysia and Singapore. The role focuses on collaborating with hiring managers, sourcing candidates, conducting interviews, and overseeing onboarding.

Selangor
Undisclosed

行政与人事助理 Administrative & HR Assistant

COCWONDER DIGITAL ENGINEERING
Full-Time

The Administrative & HR Assistant is responsible for independently managing the recruitment process and supporting various HR and administrative tasks. The role involves coordinating recruitment efforts, maintaining employee records, and assisting with payroll and reporting. Effective communication and organizational skills are essential for this position.

Kuala Lumpur
MYR 5000

By SuperJobs Career Team · Updated May 2026

About Global Business Services Jobs in Malaysia

Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.

Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.

GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.

Salary & Hiring Trends in Global Business Services

Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.

Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.

Top Global Business Services Roles in Malaysia

Accounts Payable / Receivable Executive

Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.

HR Shared Services Executive

Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.

IT Helpdesk / Service Desk Analyst

Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.

Process Improvement / RPA Analyst

Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.

Procurement Operations Executive

Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.

GBS Manager / Service Delivery Manager

Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.

How to Land a Global Business Services Job in Malaysia

  1. 1

    Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.

  2. 2

    Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.

  3. 3

    Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.

  4. 4

    Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.

  5. 5

    Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.

Related Job Searches

Frequently Asked Questions

What types of Global Business Services jobs are available in Malaysia?
GBS jobs in Malaysia include accounts payable/receivable executive, general ledger accountant, HR shared services executive, payroll executive, IT service desk analyst, L2/L3 IT support engineer, procurement operations executive, contract management analyst, data analyst, reporting analyst, RPA developer, process improvement analyst, quality assurance analyst, service delivery manager, and GBS director. Roles are available in finance, HR, IT, procurement, customer service, and analytics service lines at multinational shared service centres and BPO companies.
What is the salary range for GBS jobs in Malaysia?
Entry-level GBS analysts earn RM 2,500–3,800/month. English-only mid-level GBS roles (team lead, senior analyst) earn RM 4,000–7,000/month. Language-premium roles (Japanese, Korean, German) at the same level earn RM 5,500–10,000/month. GBS managers and service delivery managers earn RM 7,000–14,000/month. GBS directors and transformation leads earn RM 15,000–30,000/month. RPA and automation specialists command a 20–30% premium over traditional GBS analysts at equivalent seniority.
What qualifications are needed for GBS jobs in Malaysia?
Most GBS roles require a diploma or degree in accounting, business, information technology, or a related discipline. Finance shared service roles benefit from ACCA, CPA, or equivalent qualifications for senior tracks. IT service desk roles require IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications). RPA roles require hands-on certification in UiPath (Associate/Advanced Developer), Blue Prism, or Automation Anywhere. Language proficiency testing (JLPT N2 for Japanese roles, TOPIK Level 4+ for Korean roles) is often a formal requirement.
Which companies hire the most GBS professionals in Malaysia?
The largest GBS employers in Malaysia include Shell Business Operations (Kuala Lumpur), HP Inc. (Cyberjaya), Dell Technologies, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations (Kuala Lumpur), Standard Chartered GBS, Maxis Business Services, Aon Shared Services, and AstraZeneca Business Services. MDEC (Malaysia Digital Economy Corporation) actively promotes GBS investment, and its Cybercorridor programme has attracted hundreds of international GBS centres to Cyberjaya and the greater Klang Valley.
How do I apply for GBS jobs on SuperJobs?
Search "shared services jobs Malaysia", "BPO jobs Cyberjaya", "accounts payable Petaling Jaya", or "HR shared services KL" on SuperJobs. Filter by industry or location. Highlight your language skills at the top of your CV — it is the single most differentiating factor for GBS applications. Most GBS companies run structured assessment processes including online aptitude tests and language assessments before interviews, so be prepared for these within days of applying.