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The Service Desk Agent is responsible for providing initial technical support to customers. This role plays a crucial part in ensuring customer satisfaction by resolving technical issues efficiently and effectively.
The Customer Centres, Analyst is responsible for supporting the Branch Head in overseeing operations and ensuring high-quality service delivery. This role involves operationalizing digital adoption and guiding staff towards advisory roles in a dynamic branch environment.
The Associate - Front Desk Receptionist is responsible for providing high-level administrative support to senior executives. This role involves leading a team to ensure exceptional customer service and smooth front desk operations in a dynamic environment.
The Team Lead - Customer Support (Call Operations - Cantonese Speaker) is responsible for delivering high-quality customer service. This role involves managing a team to effectively resolve customer queries and ensure a seamless customer experience during the benefit enquiry stage and pre-claim journey.
The Customer Service Representative is responsible for being the first point of contact for our clients. This role involves managing customer interactions and ensuring a high level of satisfaction through effective communication and problem resolution.
The Content Moderator - Thai Speaker is responsible for ensuring the safety of online communities by reviewing and analyzing user-generated content. This role plays a crucial part in maintaining safe and inclusive online environments while handling potentially explicit and sensitive content.
The Customer Service Cum Admin (Mandarin Speaker) is responsible for being the first point of contact for clients and ensuring their inquiries are addressed effectively. This role significantly contributes to customer satisfaction while supporting administrative functions within the team.
The Senior Executive - One Hub Reservation Centre is responsible for supporting the efficient operation of the call centre. This role plays a crucial part in executing business strategies to enhance customer acquisition, service quality, and retention.
The Customer Service Executive is responsible for addressing customer inquiries and resolving issues. This role plays a crucial part in maintaining customer satisfaction and enhancing service delivery through collaboration with various departments.
The Customer Centres Analyst (Virtual Branch) is responsible for delivering a personalized advisory experience to policyowners and agency members. This role involves handling inquiries and resolving product and service issues while supporting OMNI channel initiatives to exceed service standards.
The Customer Support Agent is responsible for providing exceptional support to customers through various communication channels. This role is vital in ensuring customer satisfaction and loyalty by addressing inquiries and resolving issues promptly and professionally.
The SPA Receptionist Cum Cashier is responsible for providing exceptional customer service and managing appointments at the spa. This role is crucial in creating a welcoming environment and ensuring client satisfaction through effective communication and operational support.
By SuperJobs Career Team · Updated September 2026
SuperJobs is tracking 121 live customer service vacancies in Kuala Lumpur, with Accenture Malaysia, Cognizant Malaysia, Agro Tech Asia Sdn Bhd and Shopee carrying the most open positions. Every listing on this page links through to the employer's profile, so you can see the rest of their hiring before you apply.
Of the 121 live customer service vacancies in Kuala Lumpur right now, the breakdown is 103 full-time roles, 12 internship roles and 6 contract roles. The mix shifts week to week as employers post and close listings, and this page reads straight from the live board rather than a cached snapshot.
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
Across the 45 customer service listings in Kuala Lumpur that disclose pay, the advertised range runs from about RM 1,800 to RM 6,000 per month, with a median starting figure near RM 2,800. These are advertised numbers, not offers — the 10th and 90th percentiles are used so a single outlier stipend doesn't distort the floor or the ceiling.
Postings that leave salary blank are excluded entirely, which means this range reflects the employers confident enough to publish a figure. Roles that hide pay in this sector are not systematically lower, but they do tend to negotiate later in the process.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
11 open roles in Kuala Lumpur.
11 open roles in Kuala Lumpur.
6 open roles in Kuala Lumpur.
5 open roles in Kuala Lumpur.
5 open roles in Kuala Lumpur.
4 open roles in Kuala Lumpur.
3 open roles in Kuala Lumpur.
3 open roles in Kuala Lumpur.
Filter the listings above by employment type and work setting so you only see roles that match how you want to work.
Read the employer profile before applying — it shows every other live role at that company, which is often a faster route in than the one advert you found.
Tailor your CV to the exact wording of the posting. Malaysian recruiters in customer service screen heavily on keyword match at the first pass.
Apply within the first 72 hours. Listings in Kuala Lumpur attract the bulk of their applications in the opening week.
Set up a SuperJobs profile so employers hiring customer service staff in Kuala Lumpur can approach you directly.
SuperJobs menyenaraikan 121 jawatan kosong terkini Customer Service di Kuala Lumpur untuk pelajar, graduan baharu dan profesional berpengalaman. Semua iklan disiarkan terus oleh majikan yang telah disahkan, dan anda boleh memohon secara percuma tanpa sebarang yuran agensi.
Anda boleh menapis senarai mengikut jenis pekerjaan — sepenuh masa, separuh masa, kontrak, latihan industri atau freelance — serta mengikut industri dan lokasi. Setiap iklan memaparkan skop tugas dan syarat kelayakan, serta julat gaji sekiranya dinyatakan oleh majikan.
Senarai ini dikemas kini setiap kali majikan menyiarkan atau menutup kekosongan, jadi semua jawatan di halaman ini masih menerima permohonan. Daftar profil percuma untuk memohon dengan lebih pantas dan menerima pemberitahuan apabila ada jawatan baharu Customer Service di Kuala Lumpur.