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The L1 Customer Service Quality Assurance is responsible for conducting quality assurance audits on various customer interactions. This role plays a crucial part in ensuring service excellence and compliance within the customer service team at ShopeePay.
The Internship For Customer Service Cum Admin Executive is responsible for assisting in daily administrative and operational tasks crucial for the smooth functioning of the company. This role provides valuable hands-on experience in customer service and administrative duties, enhancing skills in communication, organization, and problem-solving.
The Receptionist is responsible for being the first point of contact for customers, ensuring a welcoming atmosphere. This role plays a crucial part in providing excellent customer service and creating a positive environment for both customers and staff.
The Japanese Technical Troubleshooting Agent - Bilingual Support is responsible for providing effective customer support through various communication channels. This role plays a crucial part in maintaining customer satisfaction and ensuring timely resolution of technical issues.
The Customer Service Analyst (Mandarin Speaker) is responsible for providing high touch support to partners throughout their lifecycle. This role plays a crucial part in enhancing partner experience by ensuring timely and professional assistance across various communication channels.
The Service Desk Agent (Indonesia Speaker) is responsible for providing technical assistance as the first point of contact for customers. This role operates within a 24/7 support environment, ensuring excellent customer service through effective problem resolution.
The Real Time Incidents (Japanese & Mandarin Speaker) is responsible for managing real-time coverage of public transportation disruptions and road incidents. This role requires effective communication and data entry skills in multiple languages to ensure quality service delivery across various cities and countries.
The Customer Service Specialist is responsible for providing exceptional support to our client's travel community. This role involves addressing customer inquiries and ensuring a seamless travel experience through effective communication and problem-solving.
The Trust & Safety Associate is responsible for ensuring internet safety by reviewing and classifying online content. This role involves investigating complex issues and participating in process improvements while maintaining objectivity in discussions about sensitive topics.
The Internship Customer Service is responsible for resolving customer inquiries through live chat. This role plays a crucial part in enhancing customer satisfaction and engagement by providing timely and effective support.
The Guest Support Assistant is responsible for providing exceptional service to guests. This role involves addressing inquiries, resolving issues, and ensuring a positive experience for all guests throughout their stay.
The Senior Operations Manager, Global Service Support Centre is responsible for overseeing the 24/7 Level 1 Support Teams for TNS’ Accept, Connect, and Orchestrate products. This role plays a critical part in ensuring operational excellence and customer satisfaction in a fast-paced environment.
By SuperJobs Career Team · Updated September 2026
SuperJobs is tracking 121 live customer service vacancies in Kuala Lumpur, with Accenture Malaysia, Cognizant Malaysia, Agro Tech Asia Sdn Bhd and Shopee carrying the most open positions. Every listing on this page links through to the employer's profile, so you can see the rest of their hiring before you apply.
Of the 121 live customer service vacancies in Kuala Lumpur right now, the breakdown is 103 full-time roles, 12 internship roles and 6 contract roles. The mix shifts week to week as employers post and close listings, and this page reads straight from the live board rather than a cached snapshot.
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
Across the 45 customer service listings in Kuala Lumpur that disclose pay, the advertised range runs from about RM 1,800 to RM 6,000 per month, with a median starting figure near RM 2,800. These are advertised numbers, not offers — the 10th and 90th percentiles are used so a single outlier stipend doesn't distort the floor or the ceiling.
Postings that leave salary blank are excluded entirely, which means this range reflects the employers confident enough to publish a figure. Roles that hide pay in this sector are not systematically lower, but they do tend to negotiate later in the process.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
11 open roles in Kuala Lumpur.
11 open roles in Kuala Lumpur.
6 open roles in Kuala Lumpur.
5 open roles in Kuala Lumpur.
5 open roles in Kuala Lumpur.
4 open roles in Kuala Lumpur.
3 open roles in Kuala Lumpur.
3 open roles in Kuala Lumpur.
Filter the listings above by employment type and work setting so you only see roles that match how you want to work.
Read the employer profile before applying — it shows every other live role at that company, which is often a faster route in than the one advert you found.
Tailor your CV to the exact wording of the posting. Malaysian recruiters in customer service screen heavily on keyword match at the first pass.
Apply within the first 72 hours. Listings in Kuala Lumpur attract the bulk of their applications in the opening week.
Set up a SuperJobs profile so employers hiring customer service staff in Kuala Lumpur can approach you directly.
SuperJobs menyenaraikan 121 jawatan kosong terkini Customer Service di Kuala Lumpur untuk pelajar, graduan baharu dan profesional berpengalaman. Semua iklan disiarkan terus oleh majikan yang telah disahkan, dan anda boleh memohon secara percuma tanpa sebarang yuran agensi.
Anda boleh menapis senarai mengikut jenis pekerjaan — sepenuh masa, separuh masa, kontrak, latihan industri atau freelance — serta mengikut industri dan lokasi. Setiap iklan memaparkan skop tugas dan syarat kelayakan, serta julat gaji sekiranya dinyatakan oleh majikan.
Senarai ini dikemas kini setiap kali majikan menyiarkan atau menutup kekosongan, jadi semua jawatan di halaman ini masih menerima permohonan. Daftar profil percuma untuk memohon dengan lebih pantas dan menerima pemberitahuan apabila ada jawatan baharu Customer Service di Kuala Lumpur.